Policies & procedures

We have policies and procedures for all our services. They give you detailed information about our services and how we operate.

Our policies and procedures guide us to deliver a consistent service.

Download our key policies here to find out more about our services.

Aids & Adaptations
Anti-social Behaviour and Hate Crime Policy Nov 2011
Comments, Compliments and Complaints
Communication Policy
Customer Service and Choice Strategy
Cyclical Decorating Policy
Decent Homes Standard Policy
Decoration Scheme Policy
Electrical Safety Policy
Equality and Diversity Strategy
Gas Servicing Policy
Mechanical Safety Policy
Rent Management Policy
Resident Involvement Strategy

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