Policies & procedures

We have policies and procedures for all our services. They give you detailed information about our services and how we operate.

Our policies and procedures guide us to deliver a consistent service.

Download our key policies here to find out more about our services.

Aids & Adaptations
Anti-social Behaviour and Hate Crime Policy January 2018
Comments, Compliments and Complaints
Communication Policy
Confidentiality and Data Protection Policy
Customer Service and Choice Strategy
Electrical Safety Policy
Equality and Diversity Policy
Mechanical Safety Policy
Rent Management Policy
Resident Involvement Strategy

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