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Housing Officer and Goodman Masson join forces to beat isolation - 24/04/2020

At Solon, we are concerned that during the lockdown period, some of our residents may feel isolated or become worried about paying bills or obtaining some of the basic household items. In order to prevent these concerns we have decided to try and contact all those residents that we feel would benefit from a phone call or some type of contact.

We have therefore initially identified around 800 residents who are elderly, infirm, may be in some need of support or simply would benefit from a call.

Our three Estate Management Officers, Kylie, Kym and Marcella, have been given the task of contacting these residents but we have also been offered support from an external agency.

Goodman Masson are a recruitment agency based in London, who normally work with Solon when we are in need of Asset Management staff. During the crisis, however, some of their staff have offered their spare time and volunteered to help us contact our residents. With over 800 residents to contact, we welcomed their offer with open arms as it will help us get in touch with the potentially vulnerable more quickly.

We actually started working with Goodman Masson a few weeks ago and the feedback has been very positive. The Goodman Masson staff have been contacting residents to discuss issues such as isolation, worries about rent payments and other utility bills, lack of food and other key essentials, repairs or simply offering a friendly ear. In cases where they are unable to answer a resident's query, it is passed to the Housing Officers to follow up. 

If you are contacted by Goodman Masson on behalf of Solon, please don't worry. They are legitimately working with us to respond to our residents' needs during this difficult time.

If you have any concerns, please do not hesitate to contact myself or the Housing team at Solon.

Keep safe.

Darryl Harkin
Director of Housing Services
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