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How to book a repair appointment

Find out how to report a repair

How do I report a repair?

What if it is an emergency?

During office hours (8.30am - 5.00pm) call: 0117 916 7777 or come to our office

Out of hours call: 0117 924 4071 and you will be given details of the out of hours contractor who will be able to help you.

What do I need to do when I report a repair?

  • Give your name, address and phone number

  • Describe the problem as clearly as possible - use the guidance in your handbook to help

  • Give us some times when it is convenient to come to your home to fix the problem - we can arrange a Saturday morning or evening appointment if normal working hours are not convenient.

We will tell you when the repair will take place and we will send you confirmation of the appointment.  Once the repair has been completed, we would like your feedback. You can complete a satisfaction form online or complete the survey with the operative on site (your response is confidential). We might also phone you to ask how things went.This is very important as it helps us to monitor our repairs work and make sure our contractors are doing a good job.

What if I can't be at home at the time I agreed for the repair?

If for any reason you have to change an appointment, please tell Solon or our contractors as soon as possible.  If you do not do this and the contractor has wasted a visit, we will charge you for the contractor's time.

What if the problem is complicated?

Sometimes we need to send out a surveyor to assess the problem.  We will always make an appointment with you and we will keep you informed about what we need to do to carry out the repair.  We may need to get different quotes for the work or bring in a specialist company to complete the repair.

What if I am not sure what to do?

Call Solon.  For very simple repairs and repairs that are not our responsibility, our staff will always try to offer advice to help you to sort out the problem yourself.



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