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Repair Satisfaction
We welcome your feedback on the repair work we complete in your home. You can do this through the operative who comes to complete the repair or online. You will need the number starting with "RMA" found on your works order.
Our Performance
Service Standards
Your name:
Your address:
E-mail address:
Your telephone number:
RMA number (found on the works order):
1. How did you report the repair?:
Please Select
By phone
Online form
Email
Letter
Office visit
Home visit
Other
2. If you made the appointment over the phone, were you offered an appointment for the repair?:
Please select
Yes
No
Not applicable
3. Was the appointment kept as agreed?:
Yes
No
4. If the appointment was not kept, were you contacted by Solon or the contractor to arrange another appointment?:
Yes
No
Not applicable
5. Were you satisfied with the standard of work?:
Please select
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Neither
6. Did the workman show you ID?:
Yes
No
7. Was the operative polite and courteous?:
Yes
No
8. Was your home left clean and tidy?:
Yes
No
9. Was the work completed on time?:
Yes
No
10. If you have any, were your needs taken into account? (i.e. covering shoes / using a hearing loop):
Yes
No
Not applicable
11. Overall how satisfied were you?:
Please select
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Neither
Do you have any further comments?:
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1, Newfoundland Court, St Paul Street, Bristol BS2 8AN
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