Repair Satisfaction

We welcome your feedback on the repair work we complete in your home. You can do this through the operative who comes to complete the repair or online. You will need the number starting with "RMA" found on your works order.

Our Performance
Service Standards

Your name:
Your address:
E-mail address:
Your telephone number:
RMA number (found on the works order):
1. How did you report the repair?:
2. If you made the appointment over the phone, were you offered an appointment for the repair?:
3. Was the appointment kept as agreed?:
4. If the appointment was not kept, were you contacted by Solon or the contractor to arrange another appointment?:
5. Were you satisfied with the standard of work?:
6. Did the workman show you ID?:
7. Was the operative polite and courteous?:
8. Was your home left clean and tidy?:
9. Was the work completed on time?:
10. If you have any, were your needs taken into account? (i.e. covering shoes / using a hearing loop):
11. Overall how satisfied were you?:
Do you have any further comments?: