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Find out how to report a repair, who is responsible for repairs and how long a repair will take.

You can also find out about getting an aid or adaptation fitted into your home.
We aim to maintain properties to the best of our ability.  In order to help us to keep your homes to a high standard, we rely on you to report a repair as soon as you are aware there is a problem.  We also ask that you give us access to your home to be able to complete the work.

Report a repair

To report an emergency or urgent repair, please call our maintenance line on 0117 9167 777.

If your repair is not urgent, you can report your repair on line by filling out a request form.

For an emergency repair out of office hours, please call Novus Solutions on 0117 938 6899

For an emergency gas repair out of office hours, please call Gregor Heating on 0117 947 9034
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