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Moving In

When you come to sign up for your new home, we will go through the tenancy conditions with you so you quickly move into and settle in your new home.

Your new tenancy will start on a Monday. We will arrange for you to sign the tenancy agreement and then give you the keys so that you can move in.

Each resident is assigned a Housing Officer who will answer any questions you may have during your tenancy. You are able to contact your Housing Officer by phone, by email or by coming into our offices.

Six weeks after moving into your home, you should expect a visit from your Housing Officer. This visit is to check that you are settling in and managing your tenancy. They will also check that the property was left clean, free of rubbish and without problems.

What you should do, and who to tell

When you move into your new property, you should;

  • Take a meter reading for your gas, electricity and water services (where applicable). You should contact each utility supplier to have the accounts put in your name. This may be a good time to compare supplier costs.
  • Redirect your post (at the Post Office), give your change of address to your doctor, your childrens school (where necessary) and the council.
  • If you claim any state benefits or allowances, give your new address details to Plus.
  • If you claim any tax credits, give your new address details to HM Revenue & Customs.
  • Arrange to have a TV aerial fitted if there is not one already on your property.
  • Contact TV Licencing to arrange to transfer you licence, or to get a licence for your new address.
  • Ensure that any gas cooker or other gas appliance is fitted by a Gas Safe registered engineer.
  • We recommend that you buy house contents insurance to protect your belongings against loss, theft or damage. We insure the building structure of your home but not your personal belongings.
What we will do before you move in

Before you move into your new home we will have ensured the following;
  • Up-to-date safety certificates. We will carry out safety checks and make sure that your property meets current regulations for electricity (IEE) and gas (Gas Safe). We will give you electricity, gas and energy performance certificates to show that these checks are up to date.
  • Clean and free of rubbish. We will make sure that the property is clean and free of rubbish and that it reaches the Solon standard for reletting.
  • Reasonable Decoration. We will make sure that your new home is in a reasonable state of decoration. We will discuss and agree this with you when you view the property. We can also supply vouchers to help you buy materials if your home needs some decorating.


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