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Customer Services Advisor (30h/week over 4 days)

This is a great opportunity to have a real impact on how Solon delivers its customer service.

Key Responsibilities:
  • Maximise customer satisfaction.
  • Achieve a 90% contact resolution rate via telephone, email, website, internet, social media and in person.
  • Taking repair enquiries and ensuring works are delivered to meet customers’ needs.
  • Minimise rent loss and operational costs.
  • Process incoming payments.

Your Strengths:

  • Great customer service skills.
  • Experience of working in a social housing environment
  • Excellent administrative skills and professional and positive telephone manner.
  • Ability to put the customers’ needs at the centre of service provision and a commitment to problem solving and customer care.
  • Ability to work in a multi-cultural environment and a commitment to equal opportunities.


  • Working in a friendly and supportive work environment
  • Training and development options
  • 28 days holidays
  • Company pension


To apply, please download a job pack from our website, fill out the application form and send it to recruitment@solonswha.co.uk. For an informal chat about this position, please call Darryl Harkin on 0117 916 7748.

Closing Date: Monday, 10th June at noon.

Interview Date: Wednesday, 26th June 2019.

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.


Location: Bristol
Compensation: £17,126 - £20,918 pro rata (FTE: £21,408 – £26,148)
Contact: Bianca Saad
Corporate Services Officer
0117 916 7793
Attachment: Download document
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