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We use a range of tools to help us check if we are meeting our service standards, such as, performance indicators, satisfaction surveys, automated telephne surveys, office observations, file audits and random checks.

The Service Standards were agreed with residents and it is important that we get feedback from residents about whether or not we are meeting them.  If you have questions or comments about the standards, please get in touch - Contact us.

Our last round of monitoring took place in April 2013- to view the report of our findings please click here

We will be monitoring our standards again next year- if you would like to be involved in this process please contact Rebecca Bellingham on 0117 9167 792 or rebecca_bellingham@solonswha.co.uk 



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