Service Standards

Service Standards are our commitments to our customers. They tell you the level of customer service you should receive and what to do if you have a complaint about the service.

Our Service Standards

Working with you, the residents, we have developed 14 service standards. These cover the main services you receive from us.

The services covered are:

Aids and Adaptations
Antisocial Behaviour, Domestic Abuse and Harassment
Communal Areas
Complaints
Customer Care
Day to Day Repairs
Equality and Diversity
Gas Servicing
Major Works
Moving Into Your New Home
Rent Collection
Resident Involvement
Support
Working in Your Home

We use a range of tools to help us check if we are meeting our service standards, such as key performance indications, satisfaction surveys, automated telephone surveys, office observations, file audits and random checks.

If you would like to comment on our performance and let us know how we are doing, please complete a feedback form on this website, or get in touch with us using the details on our Contact Us page.