Brighter Places
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Service Standards

Service Standards are our commitments to our customers. They tell you the level of customer service you should receive and what to do if you have a complaint about the service.

Working with you, the residents, we have developed 14 service standards.  These cover the main services you receive from us.

The services covered are:
  • Aids and Adaptations
  • Antisocial Behaviour, Domestic Abuse and Harassment
  • Communal Areas
  • Complaints
  • Customer Care
  • Day to Day Repairs
  • Equality and Diversity
  • Gas Servicing
  • Major Works
  • Moving Into Your New Home
  • Rent Collection
  • Resident Involvement
  • Support
  • Working in Your Home
We use a range of tools to help us check if we are meeting our service standards, such as key performance indications, satisfaction surveys, automated telephone surveys, office observations, file audits and random checks.

If you would like to comment on our performance and let us know how we are doing, please complete a feedback form on this website, or get in touch with us using the details on our Contact Us page.

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1, Newfoundland Court, St Paul Street, Bristol BS2 8AN
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