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Repairs and Maintenance

Our Repairs and Maintenance team is divided into Planned Maintenance (one manager, one surveyor) and the Day-to-Day Maintenance team (one manager, one surveyor and three customer services officers).

The team further reports to Richard James, our Director of Development and Asset Management.

Ruth Berry
Asset Manager

Ruth is Solon’s Asset Manager and is responsible for the cyclical decorating programme and major repairs, such as kitchen and bathroom renewals, boiler replacements etc.  She also leads on making sure we have up to date stock condition survey information and provides support to the Asset Manager - Programme Delivery and his team when required.
 
Ruth is a Chartered Building Surveyor and has worked with Solon for over 10 years.  She enjoys knowing Solon's buildings so we can plan repairs and provide a good service and also getting to know our residents.  She also enjoys the camaraderie of the staff team. Ruth says: "Solon is a unique organization, small, friendly and professional and I feel proud to be part of the team."
Asset Manager - Programme Delivery
Vacant















Dale Stassen
Customer Services Officer (Property)
 
Dale is one of the Customer Services Officers on the Maintenance team. She is responsible for everyone having their annual fire risk assessments, electric inspections, and asbestos surveys completed on time and she raises any additional repairs identified following these services.

Furthermore, to ensure repairs are completed on time and to the tenant's satisfaction, Dale also provides appointments for day to day repairs.
Dominic Cookson
Customer Services Officer (Repairs)

Dominic is responsible for answering the maintenance phone line. It is more than likely that you will speak to Dominic if you phone up to report a repair. He will book repair appointments and send out the works orders. Dominic will also liaise with contractors to check if jobs are completed on time.



 
Jay Nembhard
Customer Services Officer (Property)

 
Jon Baynham
Building Surveyor

 
Building Surveyor
Vacant

 
Fire and Communal Safety Inspector
Vacant

 
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