Customer Services

Our Customer Services Team focuses on making sure your calls and enquiries get processed at first point of contact and to your satisfaction. They deal with any repairs and housing requests that cone in by phone, text, WhatsApp, email and social media.

The team reports to Darryl Harkin, our Director of Housing.

Rhianne Hawkins
Customer Service Manager

Rhianne is one of our newest staff members and joined Solon in September 2019. Leading the Customer Service team, she makes sure everything runs smoothly and any requests are processed in the best way possible.

Dominic Cookson
Customer Services Advisor

Dominic has been with us since December 2011. His main responsibility has been answering the maintenance phone line. It is more than likely that you will have spoken to Dom if you have phoned up to report a repair in the past years.

He has also been recently appointed as our new Development Assistant, so he will be working part-time in both departments.

Cassie Holdsworth
Customer Services Advisor

Cassie has been with Solon since the beginning of July 2019. She comes with a wide range of customer service experience in the housing sector, having previously worked the same role at Two Rivers.

As the rest of the team, she will make sure that all your calls are being processed to your satisfaction and that we get things right at the first time.

Andrew Davey
Customer Services Advisor

Andrew has also only recently joined us in July 2019. He has previously worked for Bristol City Council and has experience in dealing with housing and repair requests.

Due to his very social nature, Andrew has also worked and volunteered for the charity sector.

Alison Hancock
Customer Services Advisor

Alison joined Solon in early November 2019 as a 6 months temporary Customer Service Advisor. From January onwards, Alison will also cover the Compliance Customer Service Advisor role for 2 days. She previously worked at 1625 Independent Peple in a similar role.

Corin Challenger
Customer Services Advisor

Corin also joined Solon in early November 2019 on a 6 months contract. Having previously worked at Knightstone/LiveWest Housing, Corin comes with a great deal of experience and skills that he puts into practice every day when dealing with our residents' queries.