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Services

Meet the Teams - find out who does what at Solon

Our workforce is split into several teams, with each team having their own area of responsibility.

The teams are: 

Senior Management Team (SMT)
The SMT meet fortnightly to discuss any operational issues and to check progress on Service Improvements.  The SMT report to the Solon Board.

Housing Services
Housing Services cover the management of your home. This includes, collecting rent, dealing with problems of antisocial behaviour, managing estates and communal areas, assisting you to move into your new home and to move out. All residents have a Housing Officer and you can contact them to discuss any problems or queries you may have about your tenancy. They report to the Director of Housing.

Repairs and Maintenance
The Repairs and Maintenance team are split into two - one side manages the planned maintenance, such as kitchen and window replacements, and the other side manage the day-to-day repairs, such as a leak or a tap not working. They report to the Director of Development and Asset Management.

Development
The development team are responsible for overseeing the development of new properties and managing any repairs (known as defects) for the first year once people have moved in. They report to the Director of Development and Asset Management.

Supported Housing
The Supported Housing team are responsible for overseeing our supported housing homes managed by other agencies and Rackfield House. Rackfield House is located in Bath and is our only directly managed supported housing scheme. They report to the Supported Housing and Hostels Manager.

Corporate Services Team
The team are responsible for overseeing HR and service improvement, including performance management as well as looking after the Board and Committees. They report to the Chief Executive.

Finance Team
The Finance team are responsible for overseeing the accounts at Solon, including managing IT. They report to the Finance Director

Solon Behaviours
All staff at Solon have different responsibilities, however everyone has committed to the Solon Behaviours. This is a list of 7 sets of behaviours, such as "putting the customer first and treating them with respect". It makes it clear what behaviour you can expect from Solon staff and also, what staff can expect from their colleagues and managers. To view the behaviours, click here.
 

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